“Their spontaneity in helping passengers who are in need of help is very important in the transportation sector,” Budi said as quoted on the Transportation Ministry’s official Twitter account.

Such recognition is given to transportation providers who offer excellent service. Similar awards were given to Aviation Security teams at airports for their efforts in preventing drug smuggling.

“Please always continue to serve with [your] heart,” Budi wrote on his Twitter account in regards to Vera.

(Read also: 20 safest airlines for 2017 revealed)

Tadi sy ajak Vera, pramugari @IndonesiaGaruda makan siang dan memberi apresiasi atas pelayanannya yg menggendong seorg nenek di pswt.-BKS pic.twitter.com/G65CqloLAB

— Budi Karya Sumadi (@BudiKaryaS) January 9, 2017

The photo of Vera, a junior flight attendant on the GA-821 flight, carrying an elderly passenger on her back, barefooted, went viral following tweeter Farchan Noor Rachman’s post on Saturday.

The caption reads: “This GA-821 @IndonesiaGaruda flight attendant is awesome. [Her action is] touching. I'm speechless.”

Mbak Flight Attendant @IndonesiaGaruda flight GA821 ini luar biasa. Mengharukan. Sampe speechless. 😍😍😍 pic.twitter.com/sIUkStc7Zi

— Farchan Noor Rachman (@efenerr) January 7, 2017

According to tempo.co, the national flag carrier's VP corporate communications head Benny S. Butarbutar said the event happened after the plane landed at Soekarno-Hatta International Airport on Saturday afternoon.

Vera approached the elderly passenger, who was accompanied by a family member and remained in her seat even though the other passengers had left the plane. The elderly woman who was part of an umrah entourage.

As the wheelchair to assist the lady did not arrive, Vera and flight service manager Ninik Septinawati offered to help her. Vera then took the initiative to carry the passenger on her back from the rear seat to the exit door. The awaited wheelchair arrived not too long after Vera had carried the passenger, Benny explained.

Many Indonesian netizens have praised Vera’s action.

(Read also: Top tips for flying with children)

@efenerr @IndonesiaGaruda Salut untuk pramugari-pramugari itu. Bravo Garuda Indonesia!

— nurmanjaya (@dalangdigital) January 7, 2017

Thks mas @efenerr postingannya 🙏 apresiasi dan hormat setinggi tingginya ats skp santun & pelayanan dr mbak pramugari & @IndonesiaGaruda 👍🙏😊

— 🇦🇧 🇦🇳 🇬 (@bangputra85) January 8, 2017