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Best Indonesian hotels based on guest feedback revealed

Keshie Hernitaningtyas
Keshie Hernitaningtyas

The Jakarta Post

Jakarta  /  Sun, March 25, 2018  /  09:03 am
Best Indonesian hotels based on guest feedback revealed

Guest feedback platform TrustYou said Bali was the most popular choice for foreign travelers, but Jakarta and Lombok, among other provinces, were seeing increases in foreign tourists. (Shutterstock/File)

Fifteen Indonesian hotels were on the list of the top 100 luxury hotels in the Asia-Pacific region, recently shared by guest feedback platform TrustYou.

Out of the 15 properties, the top five were Grand Hyatt Jakarta, Mulia Villas in Nusa Dua, Bali, JW Marriott Hotel Jakarta, Mahagiri Villas in Sanur, Bali, and eqUILIBRIA SEMINYAK, Bali.

In the Asia-Pacific, the Grand Hyatt Jakarta ranked sixth on the list, under The Westin Langkawi Resort & Spa in Langkawi, Malaysia, JW Marriott Phuket Resort & Spa in Phuket, Thailand, Hansar Bangkok Hotel in Bangkok, Thailand, Renaissance Phuket Resort & Spa in Phuket and New World Manila Bay Hotel in Manila, the Philippines. 

According to a statement, the list was "drawn from TrustYou’s keyword analysis of travel reviews associated with hotels, destinations and travel websites scattered across the vast and fragmented market". Founded in 2008, the company reportedly draws data from over 230,000 travel reviews a month from various sources and transforms them into insights and visualizations for over half a million hotels, allowing travel sites to fine-tune their trip-planning processes and hotels to offer the best experience to their guests.

"We collect and analyze about 250 sources; TripAdvisor is one of the many sources in our system. This way we have a large number of data points from travelers from all over the world available that allows us to analyze hotels in detail and provide an analysis based on guest feedback across multiple review sources," TrustYou cofounder and CEO Benjamin Jost told The Jakarta Post via email correspondence. He added that the list was solely based on guest reviews, "Not awards, stars or anything else. Being in the top means that what these hotels are offering is really appreciated by their guests."

Read also: 20+ Indonesian hotels and resorts voted best in world and Asia

Based on the results of the analysis, Jost said Bali remains the main destination for foreign travelers to Indonesia. "However, other destinations like Jakarta, Lombok and other provinces are seeing increasing arrivals of foreign travelers; although domestic travelers still form the majority of hotel demand for these destinations. With the rise of the middle class in Indonesia, domestic travelers are traveling like never before. Hotel room supply has been increasing to cope with the growth in foreign as well as domestic travelers."

Jost also stated that the increasing use of mobile phones and messaging would impact the hospitality industry immensely in the next years. "We will see more automation happening soon as well. We are testing chat bots that can respond to a vast amount of questions and inquiries completely automatically, like 'What are the opening hours of your restaurant?', or 'Can I get a late check out?'"

He added that another trend was that users want to make smart decisions in the least amount of time possible, hence providing the right data to the right user at the right time will be crucial. "We believe that, next to price, the quality of a hotel expressed through thousands of reviews and presented in an easy-to-consume way is going to be crucial to achieving this goal." 

The top 15 luxury Indonesian hotels according to TrustYou are listed below:

1. Grand Hyatt Jakarta 

2. Mulia Villas Nusa Dua  

3. JW Marriott Hotel Jakarta 

4. Mahagiri Villas Sanur  

5. eqUILIBRIA SEMINYAK Seminyak    

6. The Park Lane Jakarta     

7. Pool Villa Club Senggigi Beach Lombok, Mataram    

8. The Sakala Resort Bali 

9. L Hotel Seminyak Seminyak, Bali

10. The Oberoi Bali Denpasar    

11. The Grand Bali Nusa Dua, Bali    

12. The Seiryu Villas Kuta, Bali   

13. The Oberoi Lombok 

14. The Bali Khama Beach Resort & Spa South Kuta    

15. The Amala Seminyak, Bali

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