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Jakarta Post

Human resources more relevant than ever

Jakarta   /   Fri, October 27, 2017   /   01:05 pm
Human resources more relevant than ever Despite automation technology and artificial intelligence, humans will still hold irreplaceable positions in any business process for many decades to come. (Shutterstock/File)

The importance of the human factor in business is now more relevant than ever. Despite automation technology and artificial intelligence, humans will still hold irreplaceable positions in any business process for many decades to come. 

This is not an exaggerated view, particularly as the deep learning mechanism   underlying automation technology will still significantly need humans to guide, control, and review its use.

Consider the fast advancing self-driving system being developed by companies like Tesla and Waymo.  The system is capturing billions of road data from the intersections to pieces of road signs. Nevertheless,   humans are still needed to label each data manually, so that the neural network can differentiate between the metal attached to the gantry on a road sign and a can of coke. 

Consequently, behind every advanced automation system, there are still tons of humans doing the job, from labeling the data that sometimes can be outsourced, to the high level tasks of designing, training, and maintaining the system to ensure it will not go haywire. All of these personnel will still need capable human resource functions to manage them.

Human resource management is one area that is not impenetrable to technology. As more technologically savvy millennials enter the workforce, businesses and companies will need smarter ways to manage and engage with their most valuable assets. 

The human resource management system fits perfectly to address this kind of requirement, promoting greater efficiency that will contribute to more modern and digital way of how a business should be run. 
As your products and other business functions undergo their digital journey, your HR processes, too, must go digital.

At the very least, a human resource management application must be able to facilitate the exchange of information between company and employee in real time. And with the increasing mobility of today’s workforce, a good human resources information system should be able to be accessed anywhere and anytime, enabling management and employees to have “visibility” of each other. 

Be it the attendance check, the reimbursement claim, leave raise, incentive review, and even assessment, all should be able to be done without much hassle of traditional paper-based and manual HR processes.

Many companies, established and startups, now offer various services in human resources management and information systems. 

Those that opt to delay their HR digital transformation and maintain traditional workflow with paper-based mechanism risk being crushed by competitors particularly in the immense war of talent acquisition. While sometimes perceived as insignificant, HR processes is actually one factor influencing work satisfaction, particularly among the younger generation used to live with the technology that make their lives easier.

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The writer is a business technology consultant working for MobileCom, a venture with significant interest in Human Cloudz and Cashlez. The views are personal.

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