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Amid pandemic, Halodoc provides new channel for mental health

News Desk

The Jakarta Post

Jakarta  /  Mon, June 29, 2020  /  03:48 pm
Amid pandemic, Halodoc provides new channel for mental health

A channel for mental health on healthcare platform Halodoc. (Halodoc/File)

With the COVID-19 pandemic continuing to take a toll on the well being of many Indonesians, healthcare platform Halodoc recently introduced a new service dedicated to mental health.

Dubbed "Kesehatan Jiwa", the service aims to educate the public on the importance of maintaining mental health and allows users to consult with more than 500 registered psychologists and psychiatrists.

Clinical psychology and psychiatry services were previously available through the platform's "Chat with Doctor" feature. 

According to a statement from the company, the special channel has seen a 400 percent increase in visitors since its launch two weeks ago, with common complaints including depression, anxiety and stress.

Read also: Tiket.com, Halodoc team up for COVID-19 rapid testing

After clicking on the mental health icon (left), users can choose whether they want a confidential online therapy session with a licensed therapist via the Clinical Psychologist option or receive a diagnosis or seek medical treatment via the Psychiatrist option.After clicking on the mental health icon (left), users can choose whether they want a confidential online therapy session with a licensed therapist via the Clinical Psychologist option or receive a diagnosis or seek medical treatment via the Psychiatrist option. (Halodoc/File)

Halodoc marketing vice president marketing Felicia Kawilarang said that stigma about mental health issues remained a barrier to access to professional help. 

"Amid this pandemic, people should be more responsible in filtering information [as there is] unreliable news that may trigger anxiety, hence affecting their mental health," said Felicia in the statement, adding that people should only rely on official and trusted sources.

According to 2018 Health Ministry data, 9.8 percent of Indonesians above the age of 15 suffered from mental health issues, up from 6 percent in 2013. The data also show that only 9 percent of the more than 12 million people who suffer from depression in Indonesia had reached out for professional help. (wir/kes)

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