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Former Chiropractic First patients at wits’ end about promised refunds
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A police officer seals a Chiropractic First clinic at Pondok Indah Mall, South Jakarta. The clinic was closed by the police following claims of malpractice, which allegedly caused the death of patient Allya Siska Nadya. (JP/Seto Wardhana)
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former Chiropractic First patient and the husband of another patient have told The Jakarta Post that as of Monday they had yet to receive refunds after the chiropractic clinics were shut down in January.
A Danish man, who wished to remain anonymous, said his wife, 35, had yet to receive a refund from Chiropractic First management as promised. His wife was treated at a Chiropractic First in Grand Indonesia shopping mall in early 2015.
“My wife paid Rp 22.5 million [US$1,700] for 40 sessions of treatment while she was only treated 12 times before the closure,” he said, adding that patients may take the case to court if the management did not provide an immediate response regarding the refunds.
Another source who also wished to remain anonymous said via email that he had filled out a refund form from the clinic and had completed other procedures to get a refund. However, Chiropractic First Singapore told him on May 19 that the company had terminated its management contract with PT Chiropractic First Indonesia (CFI), and advised him to contact its former Indonesian partner for information.
Both men said CFI initially responded but then they subsequently received no news at all. At the time of publication, CFI representatives had not responded to the Post’s inquiries.
Chiropractic First clinics were closed by authorities following the death of patient Allya Siska Nadya. Allya’s parents blamed the chiropractic clinic for their daughter’s death because she passed away shortly after being treated at a clinic in Pondok Indah, South Jakarta, on Aug. 7. (evi)
