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Jakarta Post

Following complaints, Qlue response quality bounces back

  • The Jakarta Post

Jakarta   /   Wed, December 14 2016   /  08:33 am

Users of smartphone app Qlue, which was developed by the city administration for Jakartans to file complaints, recently expressed increased satisfaction with the app, saying the response time had improved from a few weeks ago.

Only days after incumbent governor Basuki “Ahok” Tjahaja Purnama took leave to campaign for reelection on Oct. 28, Jakartans reportedly complained about a decline in response quality from officials to complaints filed through the app.

But users of the app recently suggested that Qlue’s service quality had returned to normal.

“Some time ago, it would take more than a week for the administration to respond to complaints [submitted via the app], but now, it takes less than a day for users to receive a response,” Abimanyu, head of a neighborhood unit (RT) in Pesanggrahan, South Jakarta, said on Tuesday.

As a neighborhood unit head...