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Gojek customer loses Rp 9 million in case of fraud
Agnes Setia Oetama is used to ordering food through the GoFood feature on ride-hailing app Gojek. However, after placing an order on Jan. 7, she found she had lost Rp 9 million (U$656) from her bank account.
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Take it away: A Gojek driver delivers a GoFood order. (JP/Arief Suhardiman)
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mid the hustle and bustle of urban life in a big city like Jakarta, online food delivery services are always in demand. However, some fraudsters are taking advantage of these services by stealing millions of rupiah from customers.
Agnes Setia Oetama is used to ordering food through the GoFood feature on ride-hailing app Gojek. However, after placing an order on Jan. 7, she found she had lost Rp 9 million (U$656) from her bank account.
In a release made available to The Jakarta Post, Agnes explained that she ordered a beverage at a store at the Plaza Senayan shopping mall in Central Jakarta. The order was received by a driver, identified only as AY, who later told her that he did not have enough cash to purchase her drink and that the GoPay payment service at the outlet was not functioning.
“He said I should transfer the money directly to the seller through a virtual account,” Agnes said.
AY allegedly conspired with an individual who pretended to be a shop attendant. Through a phone conversation, the shop attendant instructed Agnes to open the mobile banking app on her phone, select the transfer option and enter a four-digit one-time PIN (OTP), which they claimed was the tenant’s code.
Once she completed the transaction, Agnes was notified that she had transferred Rp 5.5 million to another account. In shock, she immediately called the shop attendant again to ask what had happened, to which the culprit replied that it was a mistake and that the money would be returned.
“I was in a panic. I followed their next instruction without thinking twice only to have more of my money being sucked into their accounts,” she said, noting that the fraudsters managed to steal Rp 9 million from her bank account.
