The Jakarta Post
Airbnb Neighbors is an additional tool in the company’s ratings function. It serves as a platform that allows dissatisfied neighbors to publicly disclose their issues with listings situated nearby to them. (Shutterstock.com/Have a nice day Photo)
Due to a growing number of complaints from neighbors of Airbnb hosts about unpleasant strangers entering their vicinity, the accommodation-sharing site has introduced an avenue for them to give feedback.
Airbnb Neighbors is an additional tool in the company’s ratings function. It serves as a platform that allows dissatisfied neighbors to publicly disclose their issues with listings situated nearby to them.
According to The Verge, neighbors can visit Airbnb Neighbors and choose from four categories to voice their concerns. These categories comprise noise and parties, problems with common space (parking and trash), criminal activity or general concerns about the hosts. Their comments will be anonymous and the company has confirmed that it will respond promptly to the opinions of neighbors.
"We’ll treat each case seriously and ensure that we give hosts and their neighbors the opportunity to resolve their concerns themselves, wherever possible," stated Airbnb.
The company also said hosting was a “big responsibility” and that misbehavior would eventually lead to “suspension or removal from the Airbnb community”.
According to The Wall Street Journal, "complaints were previously handled through the General Help section on Airbnb’s website, which is built primarily for renters and hosts.
This led to many neighbors of Airbnb hosts taking to social media platforms like Twitter and Reddit to complain. (nik/kes)