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Bali, Makassar airports win Airport Service Quality awards

Jessicha Valentina
Jessicha Valentina

The Jakarta Post

Jakarta  /  Mon, March 6, 2017  /  04:42 pm
Bali, Makassar airports win Airport Service Quality awards

The exterior of Ngurah Rai International Airport is seen in Bali. (

Bali and Makassar airports are among the winners of the latest annual Airport Service Quality (ASQ) Awards.

Announced on Monday, Ngurah Rai International Airport in Bali was named the world’s third-best airport for 2016 among those serving 15 million to 25 million passengers per year, while Sultan Hasanuddin International Airport in Makassar, South Sulawesi, was named the most improved Asia-Pacific airport.

Ngurah Rai was recognized last year as the world’s third-best airport and the most improved airport in Asia-Pacific by the awards.

(Read also: Surabaya airport named world's most on-time airport)

The awards were based on a survey conducted by Montreal-based Airport Council International (ACI). ASQ is said to be the only global program to survey passengers at airports on their day of travel.

Each year, the program sends out 600,000 passenger satisfaction surveys in 41 languages in 84 countries to measure customers' views of 34 key performance indicators, including airport access, check-in, restrooms and more.  

State-owned airport operator Angkasa Pura I director Danang S. Baskoro said in a press release: “This award is a concrete result of our hard work and it will be our focus to improve services for our passengers.” (kes)

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