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Passport application services, including for foreign citizens, reopen on Monday

News Desk

The Jakarta Post

Jakarta  /  Mon, June 15, 2020  /  04:05 pm
Passport application services, including for foreign citizens, reopen on Monday

The online take-a-number system officially openedĀ on Friday at 2 p.m. (Shutterstock/Dolores Giraldez Alonso)

The Immigration Directorate General officially reopened passport services at its offices on Monday.

Limited services had been available since March 24 as part of an effort to curb the spread of COVID-19.

As reported by, among the reopened services are new passport applications or renewals; services for foreign citizens, especially related to immigration status changes; obtaining new temporary stay permits (ITAS) and immigration certificates; and registrations for limited dual citizenship. 

According to the Immigration Directorate General's public relations and public affairs head, Arvin Gumilang, the immigration offices will be limiting their visitor capacity to 50 percent and all applicants are required to register for a waiting number via the immigration iOS or Android mobile application.

The online take-a-number system officially opened on Friday at 2 p.m., he added.

All immigration officials will be wearing face masks, gloves and face shields, and working behind transparent dividers. 

Visitors are obliged to wear face masks, wash their hands with soap prior to entering the building using facilities provided at several areas, undergo body temperature checks, apply physical distancing with one another, bring their own stationery and prepare their paperwork at home.

Arvin also advised applicants to utilize the services of state-owned postal company PT Pos Indonesia by having their finished passport sent to them by mail. (kes)

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