TheJakartaPost

Please Update your browser

Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.

Jakarta Post

Meikarta consumers can claim full refund on stalled units, govt says

Consumers can receive their preferred compensation of either a full refund or a replacement unit in finished apartment towers.

Ruth Dea Juwita (The Jakarta Post)
Premium
Jakarta
Sun, April 13, 2025 Published on Apr. 11, 2025 Published on 2025-04-11T11:44:57+07:00

Change text size

Gift Premium Articles
to Anyone

Share the best of The Jakarta Post with friends, family, or colleagues. As a subscriber, you can gift 3 to 5 articles each month that anyone can read—no subscription needed!
Meikarta consumers can claim full refund on stalled units, govt says Work in progress: The construction of apartments at Meikarta is seen from above on Tuesday in Cikarang, Bekasi regency, West Java. The Corruption Eradication Commission (KPK) has named Bekasi Regent Neneng Hasanah Yasin and Lippo Group operational director Billy Sindoro as suspects of bribery in connection with the issuance of building permits. (Antara/Hafidz Mubarak A. )

T

he Public Housing and Settlements Ministry has stated that Meikarta consumers who never received their promised apartment units can receive full reimbursement from the property developer.

The Meikarta Consumer Care Community Association (PKPKM), a consumer group representing dozens of disgruntled buyers, to date still demands that its rights be fulfilled by PT Mahkota Sentosa Utama (MSU), a subsidiary of PT Lippo Cikarang and the developer responsible for the Meikarta project in Cikarang, West Java.

"Yes, it’s a full refund on whatever they’ve paid, that’s what they can claim back. If a buyer paid a certain amount, that’s what Meikarta must return,” the housing ministry’s consumer protection director Mulyansari told reporters on Thursday, as quoted from Kumparan.

Read also: Lippo Group pledged to ‘resolve’ Meikarta project, ministry says

This marks the second round of ministry-led mediation between Meikarta and its consumers, many of whom have waited almost a decade for units that were never delivered. 

Thursday’s meeting kicked off a verification and validation process, a prerequisite before consumers can receive their preferred compensation of either a full refund or a replacement unit in finished apartment towers.

Prospects

Every Monday

With exclusive interviews and in-depth coverage of the region's most pressing business issues, "Prospects" is the go-to source for staying ahead of the curve in Indonesia's rapidly evolving business landscape.

By registering, you agree with The Jakarta Post's

Thank You

for signing up our newsletter!

Please check your email for your newsletter subscription.

View More Newsletter

The refund option had already been agreed upon during the first round of talks, with the ministry expecting the entire consumer resolution process to wrap up within four months.

Your Opinion Matters

Share your experiences, suggestions, and any issues you've encountered on The Jakarta Post. We're here to listen.

Enter at least 30 characters
0 / 30

Thank you

Thank you for sharing your thoughts. We appreciate your feedback.

to Read Full Story

  • Unlimited access to our web and app content
  • e-Post daily digital newspaper
  • No advertisements, no interruptions
  • Privileged access to our events and programs
  • Subscription to our newsletters
or

Purchase access to this article for

We accept

TJP - Visa
TJP - Mastercard
TJP - GoPay

Redirecting you to payment page

Pay per article

Meikarta consumers can claim full refund on stalled units, govt says

Rp 35,000 / article

1
Create your free account
By proceeding, you consent to the revised Terms of Use, and Privacy Policy.
Already have an account?

2
  • Palmerat Barat No. 142-143
  • Central Jakarta
  • DKI Jakarta
  • Indonesia
  • 10270
  • +6283816779933
2
Total Rp 35,000

Share options

Quickly share this news with your network—keep everyone informed with just a single click!

Change text size options

Customize your reading experience by adjusting the text size to small, medium, or large—find what’s most comfortable for you.

Gift Premium Articles
to Anyone

Share the best of The Jakarta Post with friends, family, or colleagues. As a subscriber, you can gift 3 to 5 articles each month that anyone can read—no subscription needed!

Continue in the app

Get the best experience—faster access, exclusive features, and a seamless way to stay updated.