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Agrarian Ministry, East Java government among best in managing public complaints
Of 17 government agencies, local administrations and city-owned companies selected for top performance, BPOM and the East Java provincial government won the outstanding achievement award for their responses to public complaints, their use of technology to improve the responses as well as for providing legal framework that would allow the response system to be sustainable.
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The Food and Drugs Monitoring Agency has been named winner in the public complaints management competition held by the Administrative and Bureaucratic Reform Ministry. (The Jakarta Post/Handout)
T
he Administrative and Bureaucratic Reform Ministry has granted awards for some government agencies and local administrations including the Food and Drug Monitoring Agency (BPOM) and the East Java provincial government for their swift treatment of public complaints filed through the Citizen Aspiration and Complaints Platform (LAPOR!).
Of 17 government agencies, local administrations and city-owned companies selected for top performance, BPOM and the East Java provincial government won the outstanding achievement award for their speedy responses to public complaints, their use of technology to improve the responses as well as for providing legal frameworks that would allow the response system to be sustainable.
In an award ceremony held on Thursday, another big winner is the Agrarian and Spatial Planning Ministry, winning the best performance in management of complaint handling and sustainability plan.
Newly appointed Agrarian and Spatial Planning Deputy Minister Raja Juli Antoni received the award, representing the new Minister Hadi Tjahjanto in the ceremony.
During the selection process to choose winners in the competition, then-Agrarian and Spatial Planning minister Sofjan Djalil was the only minister delivering a presentation touting the success of the ministry’s treatment of complaints regarding the land-dispute problem.
“Probably I am the only minister who gave away my private telephone number to the public so that they can complain directly to me,” Sofjan said in his presentation in late May.
Meanwhile, East Java Deputy Governor Emil Dardak said in his presentation to the five judges in the competition that his administration would focus on the use of technology in delivering a better response to public complaints.
