I

experienced disappointing service from Indovision, the cable TV provider, when I was asked to pay a bill that was not my responsibility.

I first subscribed to Indovision on Dec. 23, 2012, at Carrefour in Lebak Bulus, South Jakarta, during a promotional drive by the company offering a package of Rp 100,000 (US$10), which included installation plus one month free.

However, Indovision’s equipment was only installed on Jan. 2, 2013. The delay was due to the technician incorrectly writing the date of installation as Jan. 1.

At the beginning of February, I was surprised to receive a letter from Indovision notifying me that my monthly bill amounted to Rp 232,277. My regular February bill was Rp 149,000, while the remainder was a fine for a late monthly payment.

I paid my February bill on Jan. 29, which was supposedly on time. After contacting customer service, however, I was told that according to Indovision’s database, I had been enjoying the company’s services since Dec. 26, which was incorrect.

I called the customer care center several times and also sent an email complaining to Indovision. They promised they would settle the dispute. It has been several weeks since I sent the email and about one month since I last phoned to complain, but I have received no response from the company.

With this letter, I hope Indovision will finally take action and resolve the issue.

Aan Prastya
Jakarta