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consumer-protection

Companies 3 months ago

PREMIUM
Danone defends ‘mountain spring’ claim amid groundwater scrutiny

The National Consumer Protection Agency (BPKN) announced plans to summon PT Tirta Investama, Danone’s local subsidiary and Aqua’s producer, for clarification following concerns that the water might not come from mountain springs as advertised.

Tech 5 months ago

EU to finalize probes into tech platforms soon: Commissioner

Several online platforms, including Chinese retailers AliExpress and Temu and social media giants Facebook, Instagram, X and TikTok, are being probed under the European Union's landmark Digital Services Act (DSA).

Politics 11 months ago

Police probe underfilled bottles of Minyakita cooking oil

“While the label indicates 1 liter [of cooking oil], our tests showed volumes ranging between 700 and 900 milliliters,” said the head of the police's Food Task Force.

Politics 11 months ago

PREMIUM
Lawyers, consumers prepare lawsuit against Pertamina in fuel scandal

The Jakarta Legal Aid Institute (LBH Jakarta) will file a lawsuit against energy giant Pertamina and its subsidiaries to ensure compensation for consumers potentially affected by the allegedly low-quality gasoline that was sold as premium fuel.

Academia 2 years ago

PREMIUM
'Pinjol': The challenges and perils of online lending in Indonesia

Comprehensive regulatory reform is urgently needed in Indonesia's online lending ecosystem to protect consumers from falling into an unsustainable cycle of debt, particularly by enacting robust regulations on financial promotion.

Academia 3 years ago

PREMIUM
Protecting consumer rights in the digital epoch

The government must employ a two-prolonged strategy of regulatory enforcement and financial education to ensure the protection of consumer rights.

Academia 4 years ago

Fintech could be a new source of financial exclusion

Low financial literacy may be behind the hike in the number of financial service complaints to the OJK during the pandemic.

Entertainment 5 years ago

Almost one year later, no sign of refunds from Lokatara Festival

Lokatara Festival creator Theo Mulyanto and other organizer personnel have remained silent over promised refunds.

Business 5 years ago

E-commerce must do more to protect users against cybercrime: BPKN

The National Consumer Protection Agency (BPKN) has recommended that e-commerce platforms ramp up their user protection measures following a rise of online marketplace complaints during the health crisis.

Business 5 years ago

Better e-commerce regulations needed for industry development, consumer protection

Currently, the country’s e-commerce industry only has government regulation No. 80/2019 and Trade Ministerial Regulation No. 50/2020, which will come into effect in November as a regulatory umbrella.

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